At Steveston Medicine Shoppe, we value your satisfaction and aim to provide you with top-quality products and exceptional service. If you find yourself unsatisfied with your purchase of compression stockings or vitamins, we have established a comprehensive return policy to ensure a smooth and hassle-free experience. Please read the following guidelines carefully:
**1. Eligibility for Returns:**
You may initiate a return within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition and with all original packaging and tags intact.
**2. Non-Returnable Items:**
Certain products are non-returnable due to hygiene and safety reasons, including opened consumable items. Additionally, personalized or custom-made products cannot be returned.
**3. Return Process:**
To initiate a return, follow these steps:
- Log in to your account on our website.
- Navigate to the "Order History" section and select the order containing the items you wish to return.
- Click on the "Initiate Return" button and follow the instructions to provide relevant details.
- Print the return label provided and affix it to the package.
**4. Return Shipping:**
You are responsible for covering the return shipping costs unless the return is a result of our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of the items.
**5. Inspection and Refund:**
Once we receive the returned items, our team will inspect them to ensure they meet the return eligibility criteria. Upon successful inspection, we will process the refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 14 business days for the refund to reflect in your account.
At this time, we do not offer direct exchanges. If you wish to exchange an item, you can follow the return process to receive a refund and then place a new order for the desired item.
**7. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the product. We will arrange for a replacement or issue a refund, as per your preference.
**8. Customer Support:**
If you have any questions or require assistance with the return process, feel free to reach out to our friendly customer support team. We're here to help you through every step of the way.
Please note that our return policy is subject to change without prior notice. It is your responsibility to review our policy before making a purchase.
Thank you for choosing Steveston Medicine Shoppe. We appreciate your trust in us and are committed to ensuring your satisfaction with every order.